Vodafone Essar, one of India’s leading cellular service providers, today announced the launch of its new format Vodafone store in Kandivli. Located at Raghuleela Mall, the new international format Vodafone Store aims to deliver a complete Vodafone experience to its customers. This takes the strength of Vodafone Stores in Mumbai to 36 along with 76 self-service kiosks.
Apart from new connections, Vodafone handsets and various value added services, the store offers a dedicated area for customer queries and bill payments. Vodafone customers can now look forward to even faster service as all the Vodafone Stores are linked with high-speed intranet connection.
Speaking at the launch Naveen Chopra, Chief Executive, Vodafone Essar, Mumbai, said, “The new international format store is designed to fulfill the growing requirements of our customers for all mobile related information and services. We are delighted that the new store in Kandivli West is centrally located and offers a complete experience to our customers in that area.”
Key elements of the New Store Format include:
A dedicated help desk at the rear of the store offering product support and advice
An interactive ‘Red Hot bar’ ‘ where customers can try out new handsets and content via live handsets
A new touch screen Q-management system at the store entrance, designed to help identify a customer’s enquiry quickly, and direct her to the relevant area of the store for more effective service
New lifestyle imagery and clearly-defined areas
An express cash desk where customers can directly purchase and pay across the counter
About Vodafone Essar
Vodafone Essar in India is a subsidiary of Vodafone Group Plc and commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. Vodafone Essar now has operations in 22 circles with over 65.92 million customers**. Over the years, Vodafone Essar, under the Hutch brand, has been named the ‘Most Respected Telecom Company’, the ‘Best Mobile Service in the country’ and the ‘Most Creative and Most Effective Advertiser of the Year’.
Vodafone is the world’s leading international mobile communications company. It currently has equity interests in 27 countries across 5 continents and 40 partner networks with over 289 million proportionate customers worldwide. Vodafone has partnered with the Essar Group as its principal joint venture partner for the Indian market.
Essar Global Limited (EGL) is a diversified business group spanning the manufacturing and services sectors of Steel, Energy, Power, Communications, Shipping & Logistics, and Projects. The group has operations and investments in India, Canada, USA, Africa, the Middle East, the Caribbean and South East Asia and employs 30,000 people worldwide.
- *Figures from Cellular Operators Association of India, February 28, 2009
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